A client's Files tab can contain dozens or hundreds of files, so it's important that files are organized by task, so that files are easy to locate.
When a client email is added to an existing task, any files that email contains will be listed in the Files under that task.
![](https://www.usepixie.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio398508119824d1c70e0c29dbe8bedeab6image-Jun-26-2023-10-37-49-5769-AM.png)
The same applies when creating a task from an email - any files that email contains will be associated with the new task.
But when an email comes from a client that is not associated with a task, the files in that email are placed in the General files section of the client's Files tab. (This is also where you can upload your own client-related documents that are not associated with a particular task.)
![](https://www.usepixie.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio3985112579be63c8a70bc9e8f7a1808a9image-Jun-26-2023-10-37-49-9681-AM.png)
See also: